Beginning November 12, students will begin receiving their spring bills. Please review the below information carefully as there are some significant changes that you should be aware of when talking to students.
Reason for the changes
For the past year, a committee from Academic Affairs and Business Affairs has reviewed barriers to student success and progression related to registration holds, cancellation processes, and payment plans.
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On average, every semester, 845 students have their courses cancelled for non-payment during the first cancellation process, and only 56.8% of the students cancelled re-register for that term.
Based on survey results, data studies, comparison to other UNC system schools, and student feedback, the below changes will be made for the spring billing cycle in order to improve student retention.
Students will be notified of these changes in October. It is important for you to understand these changes to discuss with students if need be.
New spring bill due date: December 5
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In past years, the bills for spring were due in the first week of January.
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Beginning this year, the new spring bill due date is December 5.
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We realize that moving the due date a few weeks earlier is a significant change, so we are providing students with advance notice of this change and giving them more time to make payments.
New payment plan splits amount due into 5 payments
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Beginning with their spring bill, the optional payment plan divides their account balance into 5 payments.
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This 5-payment plan allows students to pay smaller payments each month!
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If students choose to sign up for the plan instead of paying their bill in full, they must do so by December 5 to avoid cancellation of classes.
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A $55 setup fee is required when they opt-in to the plan.
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This new 5-payment plan does NOT require a 10% down payment like the old plan.
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The first payment for this plan is due December 31. The remaining payments are due Jan 31, Feb 28, Mar 31, and Apr 30.
Action date: December 5
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By December 5, students need to either pay their balance in full or sign up for the payment plan.
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At 11:59 p.m. on December 5, their classes will be cancelled if they haven’t paid their balance in full or signed up for a payment plan.
